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About us

What are the benefits of choosing your service?

We live for translation. We love what we do, and we employ dynamic customer service to support every translation project. Our head office is in North America, and we employ the highest quality translators to produce powerful translations. All our translators pass rigorous qualification and quality tests to ensure every translation is fluid and accurate.

How do you translate my project?

We will never use machines to translate your project. Our translators are actual human beings with years of training and a proven record of quality translations. Every translator is fully vetted to meet our highest quality standards because we want only the best working on our clients’ projects.

What are your translators’ qualifications?

Our translators have years of experience producing high quality translations, and they have the education and professional credentials needed to complete any project. Each translator has studied translation at an academic level or has a combination of academic credentials and real world experience to pass our most rigorous qualification tests.

Where are your translators located?

Our translators live and work around the world so we always have translators available any time of day or night. The vast majority are based right here in North America, and many others live in Europe and throughout the world. We work closely with translators worldwide so when you need content localized we have someone “on the ground” working with the language where you need content localized.

How many languages can you translate?

Our translators work with more than 200 languages and dialects, including many that are relatively obscure. If there is a language or dialect, chances are that we have translated it or we can. In fact, many other translation agencies contact us when they can’t fulfill a project in a particular obscure language. We can translate any language with an oral and written rule set.

Do you sign non-disclosure agreements upon request?

Yes. Both Fast Manual Translations and the individual translator working on your project will sign your NDA.

Do you certify or notarize translations upon request?

Yes, we can. As long as we have the original documents, we can have a notary public certify your documents upon request.

Ordering

Will you give me a free quote for my project?

Yes! We offer two ways to receive a free quote for your project: You can fill out our online quote form for a quick response. We’ll contact you quickly to discuss your project. 

How long does it take to receive a quote on my project?

For most projects, we can provide a quote within 15 minutes. For especially long or complex projects, we’ll contact you within 15 minutes to let you know we’ve received your request and will have a quote for you soon, typically within a couple of hours.

How much do you charge?

Our rates vary based on language and the complexity of the translation. One of our specialties is in handling emergency translation services. Getting a price is very easyfficult but does depend on your work. Our quote system works extremely fast and a quote will be forthcoming within 3 business hours in the vast majority of cases and many times within an hour.

What happens if I am not satisfied with your translation?

If we fail to meet your expectations for any reason, please contact our office immediately to let us know about your concerns. We want to satisfy every customer, and we’ll work with you to correct the situation and deliver a translation that meets your every need. We pride ourselves in after-sale service. Our commitment with every project is to deliver the “FMT Difference.”

Why should I choose your agency over an individual, private translator?

A translation agency like Fast Manual Translations is larger, more established, and better able to handle complex projects, multiple projects, or projects covering multiple languages. Additionally, you know we’ll always be here to answer the phone or email when you have questions during the translation process, after you’ve received your translation, and when you need future projects translated.

How do you charge for your translations?

We base our rates on your document’s word count as well as the type of translation service needed. Different types of documents are more or less complicated than others, and our rates reflect this. A real estate transaction, for example, requires more specialized knowledge than a wedding speech and is reflected in our rates.

Does it cost more to translate from English to a foreign language than the other way around?

Yes, there is a price difference. Because there are many more native English speaking translators than translators whose first language is not English, having something translated into English is less expensive than translating from English into another language.

When can I expect my translation to be delivered?

Delivery times vary based on the type of translation service and document length. We average approximately 1,000-2,000 words per day with most translations completed within 3 days. We also offer a rush service for a faster turnaround time.

Will you keep my documents confidential?

We treat all documents as confidential and will never share them with others. We will also sign a non-disclosure agreement upon request.

Will you format my document for print?

We offer desktop publishing and document formatting services for an additional fee.

What payment methods do you accept?

We take cash, credit card, cheques (only from approved business clients), PayPal, and wire transfers.

Translation Process

How does your translation service work?

Once you place your order with us, we spring into action to complete your project by assigning it to an expert translator. Your personal translator will assess your project and contact us so we can contact you if any additional information is required. Then, your translator completes your project according to your specifications. We then proofread your translator’s finished document and recheck it for accuracy and consistency. Once we’ve determined your project is complete, our SAP system emails it to you.

Why should I use a human translator instead of a machine?

Human translators are the only way to ensure your document is correct and consistent. Our translators know the language inside and out and can recognize subtleties that machines can (and usually do) miss. When you need text that is clear, readable, and accurate, only a human translator can deliver professional-quality results.

Why do you ask me how I plan to use my document?

We ask the purpose of your translated document so we can evaluate the type of translation service needed and the most qualified translator to complete your project. We also ask about the purpose so we can determine the follow-up questions we need to ask to ensure accuracy the first time and to avoid errors.

Why should I pay for translations when I can get translations online for free?

Internet products use machines to translate text. While this may be fine for casual reading, machine translations will not result in the professional level text needed to ensure accuracy and readability.

When I send my project, can I include additional files?

Yes! Please send us any files you feel we need to understand and translate your project.

How do you deliver your translations?

We are able to deliver projects in a range of formats to meet client needs. Most clients request word processor documents such as Microsoft Word delivered as email attachments. We can also deliver via fax, or as a PDF, Illustrator file, or other desktop publishing program file.

How will I receive my translation?

We provide your translated document in your requested electronic format and, if requested, as a hard copy. We can deliver your project via email, fax, or courier. We are also happy to accommodate special delivery requests if you have a preferred method delivery not listed here.

Types of Translations

Do you offer same day service?

Yes! We are dedicated to helping every client on any deadline. Call us 24 hours a day to learn more about our same-day service.

What is the difference between a translator and an interpreter?

A translator works with written text, while an interpreter translates orally between two speakers of different languages.

What is localization?

Localization refers to the process of adapting a product such as software, a website, etc. for a particular market, culture, or country. For example, to localize a website for the Mexican market, you need to be sure to use idioms and language appropriate for Mexico, which can (and often are) different from other Spanish-speaking countries, like Spain. Localization involves understanding the specific language, values, and needs of specific markets, cultures, or countries. Contact us to learn more about how we can localize your product for your target market.

What is machine translation?

Machine translation refers to the use of software programs to translate documents without the involvement of a human translator. Examples include Babelfish and Google Translate.

Do you use machine translation?

No! We never use machines to translate your projects. We only use educated, highly-qualified human translators for every project we deliver. Machines are not able to understand the subtleties of language, and most machine translations are undecipherable to native speakers. If you find a translation service charging unrealistically low rates, chances are they are using a machine to translate with a quick touch-up from an editor to eliminate the most egregious errors—but with the risk of substantial inaccuracies.

What is a certified translator or interpreter?

Certified translators and interpreters are those who have had their skills tested by governing bodies of professional organizations to ensure their quality and accuracy. Most of the translators we work with come to us with certifications in their language of specialization, and all of our translators must pass our rigorous qualification process, ensuring that they will do a good job and can complete projects quickly and efficiently.


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